Artificial intelligence for customer service operations
Lower cost. Fewer fines. Fewer cancellations.
AI that handles customers efficiently and reads your operation's conversations, as many as your budget allows: it flags signs of regulatory breaches, the risk of fines, lawsuits and churn, and the root cause, so you act before the damage. Not a menu bot, not a score that arrives too late.
AI that finds the risk of fines, lawsuits and churn in the conversation
Each evaluated interaction gets a report: signs of a regulatory breach with the rule and the article, financial, legal, reputational and churn risk, the root cause and what to change in the process. You decide how much to review, from a sample to the whole operation, within your budget.
- Fewer fines: each sign of a breach comes with the rule and the article
- Less churn and fewer repeat contacts: root cause and fix for each case
- Quality without growing the team: you choose how much to review
AI customer service that resolves without growing headcount
It identifies the customer, looks up and acts in your systems (invoice copy, payment agreement, scheduling) and changes nothing until the customer confirms. Outbound campaigns on official WhatsApp, collections among them; people step in only where they are needed.
- Less headcount: AI resolves, people handle only the exceptions
- Outbound collections with the agreement closed in the chat, integrated with your systems
- Resolved in the first conversation: fewer repeat contacts
The world moved on. So did your competitors.
Revenue lost to churn, fixed cost rising with every agent, money going out in complaints, lawsuits and fines. The operation is rarely the cause, but it holds the information that would have prevented every one of those cases, recorded in thousands of conversations nobody can listen to.
How most still operate: A weak bot or AI that does not understand, does not resolve and only irritates. The customer skips the menu and asks for a human.
How it works with Dialogaia: AI that identifies the customer, listens, understands and executes inside your systems: sends the invoice, follows the order, tracks the delivery, finds the provider network. Only what needs a human reaches one.
How most still operate: Sample-based QA: spreadsheets, a subjective scorecard and the analyst's mood. The score closes next month, when it is too late to act.
How it works with Dialogaia: Calls and chats evaluated by AI, from the sample you choose to all of them, with a score, the risk and the evidence: transcript and audio.
How most still operate: Headcount growing with the queue: handling and wait times blowing up, service level below target, repeat calls and complaints rising.
How it works with Dialogaia: AI resolves before it ever reaches a human: fewer contacts in the queue, service level on target and lower headcount for the same volume.
How most still operate: The regulator's complaint lands with the clock already running, and nobody knows which interaction caused it.
How it works with Dialogaia: The interaction at risk of a regulatory complaint shows up in the report, with the rule, the article and the explanation of what caused it.
Dialogaia Hub
Monitoring and intelligence to act before the fine, the lawsuit and the cancellation
Avoid fines and compliance risks while maximizing operational efficiency and protecting your reputation. Anticipate challenges like churn and reputational risks with proactive action. Turn customer interactions into strategic insights for smarter and safer decision-making.
The first global platform for monitoring and operational intelligence that transforms conversations into real-time strategic insights. With support for text, audio, image, and video, it leverages the best of Artificial Intelligence for interaction analysis, delivering comprehensive solutions for smarter and more efficient decision-making. Discover how to revolutionize your business management with cutting-edge technology
We leverage cutting-edge Artificial Intelligence to capture, analyze, and deliver valuable insights from interactions. Our analysis is accurate and superior, turning conversations into actionable data with unmatched precision.
Our advanced monitoring system enables proactive action, helping you avoid penalties from regulators like the FCC, CFPB, and SEC, reduce litigation, identify conversational threats, reputational risks, and churn signals.
Automate quality monitoring and optimize your operation's performance with AI. A comprehensive solution for Customer Service, Complaints Management, Sales, Collections, and Retention.
Our holistic approach provides a complete overview of your operations, empowering your team to understand and address the complexities of customer communication.
Dialogaia Horus
Handles customers efficiently and resolves in the first conversation, with less headcount in the queue
Explore Horus(opens in a new tab)- The same queue is handled by AI and by people
- Campaigns that resolve themselves
- Guaranteed escalation to a human
- Integration with your systems
Horus handles the service efficiently. Hub reads what was handled, as much as you choose to review, and flags the risk of a fine. Together, the entire operation costs less and responds faster.